Coverage of our peer-reviewed research and news reporting in the health care and mainstream press.
An article from Fierce Healthcare referenced a study published in the August 2024 issue of The American Journal of Managed Care®. The article, “Medicare Advantage Customer Service Is Used Most by Higher-Need Patients,” found that customer service for Medicare Advantage supported a less healthy population that had bigger barriers to health care, leading the researchers to conclude that customer service should be staffed to address these patients’ needs.
AI in Health Care: Balancing Governance, Innovation, and Trust
September 2nd 2025In this conversation with Reuben Daniel, associate vice president of artificial intelligence at UPMC Health Plan, we dive into how UPMC Health Plan builds trust with providers and members, discuss challenges of scaling AI effectively, and hear about concrete examples of AI's positive impact.
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Team Coordination, Data Sharing Help Prioritize Value in Cardio-Renal-Metabolic Care
September 12th 2025Cardiologists, nephrologists, and payers met in Scottsdale, Arizona, on August 26, 2025, to share insights on how team members can work together, empowered by data, to achieve value-based management of cardio-renal-metabolic syndrome.
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