Coverage of our peer-reviewed research and news reporting in the health care and mainstream press.
An article from Fierce Healthcare referenced a study published in the August 2024 issue of The American Journal of Managed Care®. The article, “Medicare Advantage Customer Service Is Used Most by Higher-Need Patients,” found that customer service for Medicare Advantage supported a less healthy population that had bigger barriers to health care, leading the researchers to conclude that customer service should be staffed to address these patients’ needs.
Laundromats as a New Frontier in Community Health, Medicaid Outreach
May 29th 2025Lindsey Leininger, PhD, and Allister Chang, MPA, highlight the potential of laundromats as accessible, community-based settings to support Medicaid outreach, foster trust, and connect families with essential health and social services.
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Impact of Medical Care Coordination Intervention on Patient Activation
June 4th 2025This observational evaluation compared an adult medical care coordination intervention with usual care and found that the intervention was associated with significant improvements in patient activation.
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