- Center on Health Equity & Access
- Clinical
- Health Care Cost
- Health Care Delivery
- Insurance
- Policy
- Technology
- Value-Based Care
Priority Health Expands Navigation Services With PriorityGPS Enhancement
These newest plan offering are extended service hours with care navigators Monday through Saturday, scheduling and pre-enrollment assistance, and live chat support.
Grand Rapids, Michigan — From Priority Health, the second-largest health plan in Michigan and the third-largest provider-sponsored health plan in the nation, comes enhanced service offerings through their PriorityGPS navigation initiative.
These newest offers are extended service hours with care navigators Monday through Saturday, scheduling and pre-enrollment assistance, and live chat support.
Rick Abbott, senior vice president of employer solutions and innovation | Image Credit: © Priority Health
"Navigating the complexities of the health care system can be overwhelming, but with these new updates, PriorityGPS aims to provide members with the crucial support they need at every step during their health journey," said Rick Abbott, senior vice president of employer solutions and innovation at Priority Health since 2023.
In additional news, Priority Health's Customer Care Team was recently ranked No. 1 in the Health Insurance category by Newsweek in its annual rankings of American's Best Customer Service.
Click here to learn more about this PriorityGPS news, and to see the Newsweek rankings, click here.
AI in Health Care: Balancing Governance, Innovation, and Trust
September 2nd 2025In this conversation with Reuben Daniel, associate vice president of artificial intelligence at UPMC Health Plan, we dive into how UPMC Health Plan builds trust with providers and members, discuss challenges of scaling AI effectively, and hear about concrete examples of AI's positive impact.
Listen
Impact of Amivantamab-Lazertinib on EGFR, MET Resistance Alterations in NSCLC: Danny Nguyen, MD
September 15th 2025The combination of amivantamab and lazertinib in first-line non–small cell lung cancer (NSCLC) significantly reduces resistance mechanisms with implications for second-line treatment, said Danny Nguyen, MD, of City of Hope.
Read More
