Medicare Part B Nightmare: Mandi Bishop Interviews Two Medicare-Eligible Individuals

Medicare Part A is an automatic entitlement that older Americans start receiving when they begin receiving their Social Security check, but the other parts of Medicare can be more difficult to enroll in. Mandi Bishop, CEO of Aloha Knows, interviewed 2 intelligent individuals who went through a 5-month process to get a mistake fixed for enrollment in Medicare Part B.

Lynn and John Phillips, also known as Mandi's parents, have college degrees and displayed a lot of patience and tenacity to get the issue resolved. However, they relate that it can be easy for people who maybe aren't as educated to throw their hands up and give up on the process. Lynn and John go through the 5-month process that involved hours on hold on the phone, a trip to the local processing facility, and hundreds of website visits. The experience highlights how the process of enrolling could be improved with workflow automation.

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