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Toby Cosgrove, MD, on How The Cleveland Clinic Focuses on Patient-Centered Care
Toby Cosgrove, MD, president and CEO, The Cleveland Clinic, says the Clinic has been moving toward patient-centered care for almost a decade.
Toby Cosgrove, MD, president and CEO, The Cleveland Clinic, says the Clinic has been moving toward patient-centered care for almost a decade. Its mantra, “patients first,” aligns with how it has structured the clinic around the patient experience. This structure includes the physical experience, improving everything from the way the hospital looks, to how patients’ gowns fit, to the emotional experience.
“It’s really about communication. We take all of our 43,000 care givers offline for half a day and we talk about the Cleveland Clinic experience,” says Dr Cosgrove. “We’ve seen tremendous increase in employee engagement, and tremendous increase in patient satisfaction, and a decrease in the number of patient complaints.”
New Insights Into Meth-Associated PAH Care Gaps: Anjali Vaidya, MD, on Closing the Divide
June 4th 2025Research from Anjali Vaidya, MD, FACC, FASE, FACP, Temple University Hospital, reveals critical care gaps for patients with methamphetamine-associated pulmonary arterial hypertension (PAH), emphasizing the need for early diagnosis and integrated support.
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Laundromats as a New Frontier in Community Health, Medicaid Outreach
May 29th 2025Lindsey Leininger, PhD, and Allister Chang, MPA, highlight the potential of laundromats as accessible, community-based settings to support Medicaid outreach, foster trust, and connect families with essential health and social services.
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Tailored Dosing for MM Matters More Than Drug Count: Ajai Chari, MD
April 25th 2025When it comes to treating multiple myeloma (MM), Ajai Chari, MD, argued that more is not always better. More intense treatment regimens, or those with more drugs, don't necessarily guarantee better outcomes.
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What's at Stake as Oral Arguments Are Presented in the Braidwood Case? Q&A With Richard Hughes IV
April 21st 2025Richard Hughes IV, JD, MPH, spoke about the upcoming oral arguments to be presented to the Supreme Court regarding the Braidwood case, which would determine how preventive services are guaranteed insurance coverage.
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