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Toby Cosgrove, MD, on How The Cleveland Clinic Focuses on Patient-Centered Care
Toby Cosgrove, MD, president and CEO, The Cleveland Clinic, says the Clinic has been moving toward patient-centered care for almost a decade.
Toby Cosgrove, MD, president and CEO, The Cleveland Clinic, says the Clinic has been moving toward patient-centered care for almost a decade. Its mantra, “patients first,” aligns with how it has structured the clinic around the patient experience. This structure includes the physical experience, improving everything from the way the hospital looks, to how patients’ gowns fit, to the emotional experience.
“It’s really about communication. We take all of our 43,000 care givers offline for half a day and we talk about the Cleveland Clinic experience,” says Dr Cosgrove. “We’ve seen tremendous increase in employee engagement, and tremendous increase in patient satisfaction, and a decrease in the number of patient complaints.”
Balancing Life and Myeloma: A Patient-Centered Approach
November 22nd 2024In this second part of our discussion with Don M. Benson, MD, PhD, from our recent Institute for Value-Based Medicine® event in Cleveland, Ohio, he explains how his ultimate goal for his patients is for them to live as long and as well as possible.
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Community Investment, Engagement Are Essential to Fully Address Cardiovascular Health Disparities
November 19th 2024Community-based researchers can teach clinicians a lot about how to best approach underserved populations disproportionately impacted by cardiovascular health complications.
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