Report Warned of HealthCare.gov Flaws Last Spring

The administration was warned last spring that its website didn’t meet key requirements for a successful rollout, including relying too heavily on outside contractors, according to a copy of a “Red Team” report prepared for the Centers for Medicare & Medicaid Services and obtained by POLITICO.

The report, which was delivered at the end of March, identified six tests that the developing healthcare.gov website didn’t meet: Its needs were evolving, rather than clearly articulated; there was no clear definition of success; the program relied too heavily contractors and other outside parties; the design, build and test phases were stacked on top of each other rather than sequential, there wasn’t enough time allotted or a side enough scope for valid end-to-end testing of the system; and the site was expected to launch at full volume rather than phasing in over time.

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Source: Politico