• Center on Health Equity & Access
  • Clinical
  • Health Care Cost
  • Health Care Delivery
  • Insurance
  • Policy
  • Technology
  • Value-Based Care

Barbara Tofani: Asking 2 Simple Questions Can Lead to Truly Patient-Centered Care

Video

Asking 2 simple questions of all patients would give care coordinators all the information they need to provide truly patient-centered care, said Barbara Tofani, RN, MSN, NEA-BC, administrative director of the Hunterdon Regional Cancer Center.

Asking 2 simple questions of all patients would give care coordinators all the information they need to provide truly patient-centered care, said Barbara Tofani, RN, MSN, NEA-BC, administrative director of the Hunterdon Regional Cancer Center.

Transcript

How can care coordinators ensure patient preferences are being taken into account?

I think we need to talk to the patients. We need to identify what are the barriers. We need required, any accredited cancer center is required, to do community needs assessments and look to see what: are the major issues in the community? But we need to drill that down to the patient level. And we need to be talking to patients and try to identify: what are the barriers to their care? What are their fears? What are their concerns? What do they need help with? And every patient needs to be looked at in their own unique set of circumstances. We can’t create that one-size-fits-all approach to care coordination.

So, it’s really talking to patients. What are your goals? And if we simply ask that 1 question—2 questions I guess: what are your goals of care? And how do we help you achieve those goals? If we asked every single patient at every visit those 2 questions, I think we would then have the information that we need from the patient to provide truly patient-centered care.

Related Videos
Rakendu Rajendran, MBBS
Vivek Bhalla, MD, Stanford University School of Medicine
Rayan Salih, MD, Northeast Georgia Health System
Deepak L. Bhatt, MD, MPH, MBA, FACC, FAHA, FESC, MSCAI, Mount Sinai Fuster Heart Hospital
Varsha Tanguturi, MD, MPH, Mass General Hospital
 Khush Kharidia, MD, UT Southwestern
Alexandra M. Trevino, MD, Northwestern Medicine
Andrew Kuykendall, MD, Moffitt Cancer Center
David J. Maron, MD, FASPC, Stanford University School of Medicine
Karen Vo talks about antibullying campaigns and pediatric patients with derm conditions
Related Content
© 2025 MJH Life Sciences
AJMC®
All rights reserved.