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Affordable Care Act's Emphasis on Patient-centered Care Will Revolutionize EMS
Measuring the patient's experience of care will help EMS be perceived as modern healthcare providers.
Your ambulance service has been in business for 25 years and has always thought it had a good image in the community. However, recently the receiving hospitals have been contacting your service administrators to “complain” that their patients have been saying some unflattering remarks about crew.
You get called in and told that on a recent call you used some off-colored language and smelled of cigarette smoke. Your supervisor lectures you a bit and says he has to keep a record of it in your file and that future patient, family or hospital complaints may result in disciplinary action or discharge from the service.
As you leave his office, your supervisor adds that your future performance reviews will look closely at your customer service skills and as much as 30% of your performance evaluation (and eligibility for a merit raise) will be based on how your patients feel about the way you treat them. You wonder what’s up and find out other crews have recently received the same message.
Read the full story here: http://bit.ly/1g82btK
Sourcee: JEMS
Oz Confirmation Hearing Probes Vision for Medicaid but Coalesces Around Well-Being
March 14th 2025Mehmet Oz, MD, the nominee to lead CMS under the Trump administration, testified in a confirmation hearing before the Senate Finance Committee, where he found common ground on improving outcomes through healthier lifestyle choices but encountered repeated questions on potential Medicaid cuts.
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PAH Treatment Benefits Extend to Patients With Repaired Congenital Heart Disease
March 14th 2025Historical data show the prevalence of pulmonary arterial hypertension (PAH) in adult patients with congenital heart disease ranges from 4% to 28%, according to studies from the US and Europe—and that the prevalence of these comorbid condition is on the rise.
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