Persistence of Provider Directory Inaccuracies After the No Surprises Act
Relying on a 2-stage secret shopper survey, the authors found that inaccuracies in provider directories often persisted for well over 1 year.
When Is a Network Adequate? Consumer Perspectives on Network Adequacy Definitions
The authors assessed what attributes make provider networks adequate in the eyes of consumers, including travel times, inclusive care, and language access.
Provider Directory Inaccuracy and Timely Access for Mental Health Care
Some of the nation’s strictest provider network regulations have led to neither high rates of provider directory accuracy nor timely access to mental health care.
